Service area
Delivery is available only to addresses accepted by the website or confirmed by the restaurant. The service radius, minimum order and delivery fee are displayed before checkout and may vary by distance, time, weather and operational capacity.
Estimated delivery
Food is time-sensitive. An estimated delivery time may be shared after confirmation, but it is not a guaranteed appointment. Traffic, weather, high demand, address access, item preparation and safety conditions can affect delivery time.
Customer responsibility
Provide a complete address, landmark, reachable mobile number and accurate map location. Keep the phone available and ensure safe access to the delivery point. If the customer is unreachable for a reasonable period after arrival, the order may be treated as undeliverable and charges may apply for prepared food.
Pickup orders
For pickup, wait for restaurant confirmation before travelling. Carry the order reference and collect within the communicated window.
Tiffin delivery
Tiffin delivery follows the selected plan, meal slot, service days and fixed delivery address. Holiday, pause, replacement and missed-delivery handling are governed by the selected plan and customer terms.
Delivery proof
For selected deliveries, the service may record status, timestamp, location, customer delivery code or package photo to confirm fulfilment and resolve disputes.
Normal food delivery and tiffin add-ons
Normal restaurant orders can be placed directly without selecting a tiffin slot. Only a customer with an active eligible tiffin delivery may see an option to combine an add-on food order with that delivery. Combining is subject to restaurant readiness, route capacity, selected meal slot and service rules.
Live tracking and delivery stages
For an assigned delivery, the customer may see status stages such as accepted, preparing, ready, rider assigned, picked up, out for delivery and delivered. A map location is approximate, may update intermittently and is available only for service fulfilment. The rider may use external map navigation to reach the restaurant and customer.
Rider calls, waiting and cancellation
The rider may use dashboard call controls for the restaurant or customer. Call-attempt events and operational actions are logged for review. A rider-initiated restaurant non-response cancellation requires the configured minimum attempts, arrival confirmation and a valid reason; emergencies or safety situations may be escalated separately.