Information we collect
We may collect your name, mobile number, delivery address, location coordinates when you choose to share them, order and subscription details, payment status and references, support communications, delivery proof, device/browser details and security logs.
How we use information
- To create and fulfil food or tiffin orders.
- To process and reconcile payments and refunds through authorised payment providers.
- To provide delivery updates, customer support, fraud prevention and dispute handling.
- To meet legal, tax, accounting and food-safety obligations.
Payment information
Online payments are processed by a third-party payment gateway. Rasoo.in does not ask for or store your full card number, CVV, UPI PIN or banking password. The gateway may process payment identifiers in accordance with its own privacy policy and applicable law.
Sharing
Information is shared only where required with authorised staff, assigned delivery partners, payment gateways, hosting/database providers, messaging providers and government or legal authorities. Delivery partners receive only the operational information needed for an assigned delivery.
Retention and security
We retain records for as long as necessary for service delivery, accounting, fraud prevention, dispute resolution and legal compliance. Reasonable access controls, encrypted HTTPS transport, password hashing and activity records are used, but no internet service can guarantee absolute security.
Your choices
You may request correction of inaccurate profile information or ask questions about stored information through our Contact Us page. Certain transaction and compliance records may need to be retained even after an account is closed.
Email verification and limited SMS OTP
Email is the primary channel for account verification, password recovery, order receipts and service alerts. Firebase SMS OTP may be used only for one-time mobile verification before the first protected purchase and for a verified mobile-number change. SMS OTP is not required for every login or order. Security logs may record the verification provider, timestamp, mobile number in masked form, IP address and device information.
Cookies and sessions
Essential cookies or local storage may be used to keep you signed in, maintain your cart, protect forms and remember service preferences. We do not sell personal information.
Live delivery location and activity logs
When a delivery rider is online or assigned, we may process approximate current location, availability, assignment acceptance, stage updates, arrival events and delivery proof. Customers receive only information needed to track their own active order. Location collection stops or is no longer used for live tracking after the assignment is completed or cancelled, subject to retention needed for disputes and legal records.
Call attempts, ratings and complaints
We may record that a dashboard call button was used, the target, attempt number, timestamp, reason and related order. This does not record call audio and does not by itself prove connection. Ratings, complaint descriptions, requested refund amounts, partner responses and uploaded evidence are used for customer support, fraud prevention, partner quality and dispute resolution.
Wallet and offer records
We keep a ledger of promotional rewards, welcome bonus, cashback, refund credit, redemptions and expiry. We also retain applied-offer information to calculate checkout prices and partner/Rasoo-funded adjustments.
Secure support chat and automated assistance
Rasoo Secure Chat uses HTTPS during transmission and encrypted storage for message content. It is an operational support channel, not end-to-end encrypted messaging. Authorised Rasoo personnel may access relevant conversations for customer support, complaint, refund, fraud, safety and legal-compliance review. Customers must not share passwords, one-time passwords, card numbers, CVV or UPI PIN in any chat.
Rasoo Assistant is an automated support feature that uses Rasoo-approved policies and authorised account/order data to provide general guidance and may create a support ticket at the customer’s request. Final decisions about payments, refunds, complaints, safety, account restrictions and legal matters are made by authorised personnel.
Service availability and access controls
Rasoo may activate, pause or restrict direct food ordering, tiffin add-on ordering, new subscriptions, chat or automated assistance for operational, safety, testing, compliance or business reasons. Existing customer records and completed transactions remain subject to the applicable retention and legal requirements.